Analyze claims, renewal and service feedback with AI specialized in the insurance industry.
Insurers need to understand critical customer journey moments quickly.
Claims process with emotional feedback difficult to categorize
Renewals with non-renewal reasons hard to identify
Agent evaluation with high volumes of post-interaction surveys
Transactional NPS from multiple products and touchpoints
Survey Coder Pro understands insurance customer emotional context and generates actionable insights.
Coding sensitive to claims emotional context
Precise identification of non-renewal reasons
Mass analysis of agent and broker feedback
NPS consolidation by product, channel and journey moment
Applications for insurance companies
Analyze claims process feedback identifying friction points.
Renewal and non-renewal reasons with decision drivers.
Contracting experience and coverage understanding.
Differentiated analysis: auto, life, health, home, commercial.
App, web portal and digital self-service feedback.
Broker and insurance agent evaluation.
Tools for insurance companies
Framework for coding claims process feedback.
Identification of retention and abandonment drivers.
Contracting experience and first contacts.
Contact center interaction analysis.
Customer feedback on brokers and agents.
Satisfaction consolidation by business line.
90%
Time saved
10x
Faster
17
Languages
99%
Accuracy
"We can finally analyze 100% of claims feedback. The insights helped us reduce resolution time by 30%."
Experience Manager
Regional Insurer
Start coding open-ended responses with AI today. Free trial with 250 responses.