Retail & Consumer

    Coding concept, product and shopper research in retail and CPG

    The "what did you like" and "what did you dislike" questions decide whether a concept moves forward. Survey Coder Pro codes them with attribute nets so you can compare across concepts, cells and waves.

    What makes open-ends hard in CPG

    Concept test timelines are short, and the comparison across cells is what the client wants to see.

    A monadic test with several concepts needs the same codebook in every cell, or the comparison doesn't hold.

    Responses mix taste, price, pack and brand in one sentence, and they need to be separated without losing any of them.

    The client wants the likes and dislikes table by concept a few days after fieldwork closes.

    Brands and products have proper names and regional nicknames that an outside coder doesn't always recognize.

    How a CPG open-end works in Survey Coder Pro

    The AI reads all the responses, proposes a codebook with attribute nets (taste, texture, price, pack) and codes every response with all the codes that apply. Your team adjusts the codebook and reviews only the doubtful answers.

    One codebook for every cell in a test, so concepts are compared by the same rule.

    Attribute nets, with positive and negative codes kept apart for likes and dislikes.

    With the .sav, a tabulation book with concepts in the banner and significance testing between cells.

    Codes come out as columns per respondent in the .sav or Excel file you deliver.

    Retail Use Cases

    Applications for consumer goods brands

    Shopper Insights

    Analyze purchase behavior, point-of-sale decisions and choice drivers.

    Mystery Shopping

    Process hundreds of mystery shopper reports identifying service patterns.

    Product Launches

    Rapid feedback from concept tests, packaging and positioning.

    E-commerce

    Analysis of reviews, cart abandonment and online shopping experience.

    Loyalty Programs

    Member feedback on benefits, redemption and satisfaction.

    Point of Sale

    In-store experience, display, availability and service.

    Illustrative example

    Example: dislikes for a beverage concept

    Concept test for a ready-to-drink oat beverage. After exposure, respondents are asked what they disliked; here is part of the coded dataset.

    Open-ended question

    What did you like least about this product?

    Responses and assigned codes

    ResponseCodes
    “Way too sweet for an oat drink, I expected something more natural.”
    Too sweetDoesn't seem natural
    “The price. For that I'd rather buy my usual bag of oats.”
    High price
    “Nice-looking bottle, but it doesn't say how much sugar is in it.”
    Missing nutrition infoAttractive pack (positive)
    “It felt kind of gritty at the end, didn't love that texture.”
    Gritty texture
    “Nothing really, I liked everything.”
    Nothing / liked everything
    “It's a brand I've never heard of, not sure I'd trust it.”
    Unknown brand
    “Tiny for what it costs, it's gone in two sips.”
    High priceSmall size

    Codebook excerpt

    Net / code% of respondents who answered
    NET Taste and texture38%
    Too sweet24%
    Gritty texture12%
    Doesn't seem natural7%
    NET Price and size31%
    High price26%
    Small size9%
    NET Pack and information15%
    Missing nutrition info11%
    Attractive pack (positive)5%
    NET Brand8%
    Unknown brand8%
    NET No dislikes18%
    Nothing / liked everything18%

    Multi-code question: one response can carry several codes, so percentages add up to more than 100%. A net counts each respondent once, even if they have several codes from that group.

    Example built for this page: this is not client data and the percentages are illustrative.

    For market research agencies

    • Multi-cell concept, product and pack tests coded with the same codebook.
    • A tabulation book with concepts in the banner and significance testing, ready for the report.
    • You deliver the .sav or Excel file to the client with codes as columns per respondent.
    • Your team reviews only the doubtful answers, which matters when fieldwork closes on Friday and the report is due Tuesday.

    For insights and CX teams at brands and retailers

    • In-store or online shopping satisfaction comments coded every month without reading them by hand.
    • Same codebook across waves and across stores or regions, so differences are real.
    • Export to Excel or .sav and bring it into your BI tool next to sales or your store panel.
    • If your agency coded earlier waves, you can load their codebook and carry on with it.

    Frequently asked questions

    Are likes and dislikes coded the same way?

    They usually sit in two questions with their own codebooks, or in one codebook with positive and negative codes kept apart. Both work; what matters is keeping the same approach in every cell and wave.

    How do you compare several concepts from the same test?

    All cells are coded with a single codebook. With the .sav, the tabulation book puts the concepts in the banner and marks significant differences.

    Does it recognize brand names and product nicknames?

    The AI proposes codes from what respondents write, brands included. You can adjust the codebook to group variants of the same name.

    Does it work for shopper or mystery shopping studies?

    Yes, as long as the information is open text: purchase reasons, brand switching reasons or comments from visit reports are coded the same way as a survey question.

    Try the workflow on one of your own open-ended questions

    Upload a dataset with an open-ended question and see the codebook the AI proposes. The free trial includes 250 responses.