For UX researchers · NPS · CSAT
The "why" behind every NPS score.
Multi-coding, per-code sentiment, and Customer Journey frameworks give you the real drivers behind promoters, passives and detractors — ready to cross-tab with your scores.
250 responses free · SPSS export
surveycoder.io · CSAT Retail · Home goods · #4102 · Coding…
liveOpen-ended #4102
"The new packaging is great but the old formula was WAY better, please bring it back asap"
Preparation
Classification
Review
Assigned codes
Preparing
Processed
2847
Per minute
412
Accuracy
94.8%
ETA
0:08
NPS analysis
Understand why they're promoters, passives or detractors.
The Customer Journey framework applied to NPS generates categories like Trust and Recommendation that a purely data-driven analysis misses.
NPS Drivers · Q1 2026 Wave
n = 1,847 · coded in 4m 12s
Product Quality
18%
42%
5 codes
Support
22%
31%
4 codes
Trust
19%
24%
6 codes
Price
28%
14%
5 codes
UX
12%
22%
5 codes
Positive driversNegative drivers
How it works
From raw verbatims to analysis-ready data.
01 · Import
Upload your data
Excel, CSV, SurveyMonkey, Typeform, Qualtrics, Alchemer, Google Forms. No manual mapping.
02 · Configure
Configure the study
Type, industry, language and framework (NPS, CSAT, Brand Health). 20+ templates ready.
03 · Codebook
Generate the codebook
AI produces categories, codes, descriptions, example verbatims and sentiment. Editable.
04 · Export
Review and export
Smart refinement, quality review, and export to SPSS, Excel, R, Python, CSV in one click.
Capabilities
Built for researchers, not data scientists.
Every layer understands your context: study type, framework, industry, language. Output follows market research conventions.
Analysis-ready exports
.sav.xlsx.pptx.csv.r.py
Code in 30+ native languages
ENESPTFRDEITNLJAZHKOAR+20
Pricing
One-time payment. Credits never expire.
Same features across every pack. The only thing that changes is price per credit — the larger the pack, the lower the cost.
Most popular
Studio
$399
5,000 credits
$0.080 / credit
✓ No credit card · Credits never expire
Enterprise
$999
14,000 credits
$0.071 / credit
✓ No credit card · Credits never expire
Included in every pack
One-time payment · credits never expire
All frameworks (20+)
SPSS, Excel, R, CSV export
30+ coding languages
Smart refinement + re-code
Email support
One credit = one coded response.
Start today
Code your first 250 responses, free.
No credit card. No onboarding. Upload your file and watch the multi-layer pipeline produce a professional codebook in minutes.